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FAQ

Processing Times

How long does it take for my items to be shipped?

Please allow 7-10 business days for regular products. If you do not receive a tracking number within 7-10 days, please contact support at info@dressolive.com or DM our support page on Instagram @dressolivebeauty_support

Please allow 14-30 business days for wholesale products. If you do not receive a tracking number within 14-30 days, please contact support at info@dressolive.com or DM our support page on Instagram @dressolivebeauty_support

Processing Days: Tuesday- Friday

Friday Processing 

If your order is processed after 3pm EST on a Friday, it will be dropped off at the post office that following Monday

IMPORTANT: If you order a gloss jar or gloss box and your order includes a separate item, the item with the longer processing time will precedent.  

Shipping 

Can I track my package (Domestic)?

Yes, you should be able to track your order here. OR your Dress Olive Account.

Can I track my package (Internationally)?

Yes, you should be able to track your order here. OR your Dress Olive Account.

How long does it take for me to receive my order?

Please allow 1-3 business days for Priority Shipping. If you do not receive your item after day 3 of shipping date, please contact support at info@dressolive.com

Please allow up to 21 business days for International Shipping. If you do not receive your item after day 3 of shipping date, please contact support at info@dressolive.com

I placed an order, but never received a confirmation email.

If you do not receive an email from Dress Olive Beauty within an hour of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.

To check your orders, log into your Dress Olive account and select the “Order History” option to review your order history.

If you are still unable to locate the confirmation email for your order, please contact our support team by emailing info@dressolive.com.

Returns & Refunds

Can I return my items if I am not satisfied?

We DO NOT accept ANY returns for the following reasons: 

  • COVID-19 Pandemic
  • To ensure cosmetic products are not returned used. 
  • Customers can receive partial refunds after meeting specific qualifications.

How can I request a refund or cancel my order?

Orders may not be cancelled. Partial refunds can only be given if all of the following has occurred.

  • You have contacted USPS and filed a claimed for damaged goods. 
  • You have contacted us with your order number, photos or videos for review, and an explanation of the issue. 
  • You have provided us with the response from USPS. 

IMPORTANT: Please note that Priority shipping covers up $100 for lost, stolen or damaged packages upon arrival. This is why we are requesting that you contact USPS first. Please email info@dressolive.com for any details you may need to file a claim.  

Usage of Dress Olive/Dress Olive Beauty's Photos, Videos & Other Original Content

You may NOT under any circumstance use Dress Olive/Dress Olive Beauty's website or social media content without given permission or giving credit to rightful owner, which is Dress Olive & Dress Olive Beauty. Giving credit includes but is not limited to tagging us in your post without removing the tag & never altering the content as well. If you purchase wholesale from us and you are interested in our product photos, please email info@dressolive.com to request permission. 

If you are caught attempting the above, we will reach out to you as a warning first then take any legal action needed if you do not comply.